Category: Crisis Leadership

The Marble Statue Myth There’s an old myth that in the worst hour, the best leader is the one who feels nothing: jaw set, voice clipped, eyes dry, the marble statue in the storm. Real life contradicts that myth every single time. The leaders people choose to follow in a crisis are not the coldest;… →

When the room is hot with fear, your most powerful tool is not a perfect plan or a heroic speech. It’s rapport,  the felt sense that “you see me, you hear me, and I can trust you enough to move with you.” In The Crisis Leader, I argue that rapid rapport is the gateway to… →

Crises have a way of reordering the world’s assumptions. Systems that look strong on paper bend under pressure; ten-step plans collapse under the weight of reality; job titles lose their magic. And yet, in the middle of all that, something remarkable happens: people with no formal authority start moving others to action. The logistics clerk… →

Sirens don’t move people. Stories do. When uncertainty spikes and information fragments, a clear, human story becomes the operating system of a response. It explains reality without euphemism. It gives meaning to sacrifice. It turns scattered effort into coordinated momentum. In The Crisis Leader, I argue that the leaders who win the first 72 hours… →

In a crisis, information is oxygen. When people can’t breathe, they can’t think; when they can’t think, they can’t act. That is why the most decisive advantage a leader can create in the first hours and days of disruption is an honest, rhythmic flow of communication: clear words going out, real listening coming back. It… →

Trust is the speed at which people will follow you into the unknown. When a crisis arrives, clocks stop being polite suggestions and begin to dictate survival. In those first frantic hours, every action, every word, every pause radiates meaning. People don’t just want instructions; they want to know who is worthy of following. That… →

When the sky falls in, people don’t instinctively run to the org chart. They run to the person who calms them, the one who acts, the one they trust. In crisis, influence, not title, becomes the most valuable currency. Organizations built on authority can stagnate under pressure; networks built on influence move, adapt, and save… →

Crisis has a way of exposing the truth about leadership. It strips away the safety nets of titles, hierarchies, and org charts, revealing who can truly step up when it matters most. Often, the people who lead most effectively in a crisis are not the ones with the corner office or the biggest paycheck; they… →

In moments of stability, organizations thrive on structure, predictability, and established processes. But when a crisis hits, those same systems can falter. That’s when the distinction between leadership and management becomes not only clear, but critical. In this post, we’ll define what crisis leadership truly is, dismantle common misconceptions, contrast it with management, and introduce… →

“At times like this the game goes to the one with the loudest voice, but everyone wishes their mother was there.” – Captain Jack Harkness, Torchwood Crises take more than a physical toll; they strike at the heart of our emotional resilience. Among the most corrosive effects of a crisis is despair; the sinking feeling… →